Returns

Thistles Ltd returns policy.

1. If you need to return some or all of your Thistles order we will refund the full amount and original postage fees if ;

1.1   You have notified us within 7 working days of receiving the good(s)

1.2   You have returned the good(s) to Thistles within 30 working days of receipt

1.3    The good(s) are delivered in their original condition with a copy of your order confirmation/invoice that were sent with your original parcel

2.  The good(s) will be returned to us at your own expense. (Unless we delivered the item to you in error or the item is damaged or defective - in these cases we will reimburse you for Royal Mail (or equivalent) postage costs for the parcel upon receipt of the goods in question)

2.1 You should always ask for proof of postage for any returned good(s)as Thistles Ltd are not responsible for good(s) damaged, defective or lost during transit

2.2   If the goods are not returned as agreed or you return them at our expense you will be charged the direct cost of the recovery of those good(s)

3.Please send Return or Exchange good(s) to:

Thistles Ltd Studio
8d Boundary Road
Brackley
Northampton
NN13 7ES

4.    If good(s) are received more then 30 working days after the original date you received them they will not be accepted and no refund will be due.

5.    Within 30 days of the date of notification of the order cancellation we will refund the price paid for the returned goods and the original delivery charge.