Returns

Thistles Ltd returns policy.

If you need to return some or all of your Thistles order we will refund the full amount and original postage fees under the following conditions;

  • You have notified us within 7 working days of receiving the good(s)
  • You have returned the good(s) to Thistles within 28 working days of receipt
  • The good(s) are delivered in their original condition with a copy of your order confirmation/invoice that were sent with your original parcel

The good(s) will be returned to us at your own expense. (Unless we delivered the item to you in error or the item is damaged or defective - in these cases we will reimburse you for Royal Mail (or equivalent) postage costs for the parcel upon receipt of the goods in question)

When returning goods, plase consider the following;

1. You should always ask for proof of postage for any returned goods as Thistles Ltd are not responsible for goods damaged, defective or lost during transit

2. If the goods are not returned as agreed or you return them at our expense you will be charged the direct cost of the recovery of those goods

Please send Return or Exchange goods to:

Thistles Ltd Studio
8d Boundary Road
Brackley
Northampton
NN13 7ES

If good(s) are received more than 28 working days after the original date you received them they will not be accepted and no refund will be due.

Within 28 days of the date of notification of the order cancellation we will refund the price paid for the returned goods and the original delivery charge.