Terms and Conditions

General terms and conditions
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
This site is owned and operated by Thistles Ltd. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website you can contact us by email at info@thistles-ltd.co.uk or telephone during business hours on 01280 704075

1.             The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Your payment of the price for the goods represents an offer on your part to purchase the goods which will be accepted by us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

2.             Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Thistles Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.  From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

3.             Accuracy of content
We have taken care in the preparation of the content of this website in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, descriptions, photographs, dimensions and capacities given about the goods are approximate only. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

4.             Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5.             Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6.             Price
All prices are quoted in Pounds Sterling (£) and where appropriate are inclusive of UK sales tax (VAT).  All Goods are subject to availability and may be withdrawn at any time. We try to ensure that all prices on display on the Website at www.thistles-ltd.co.uk are accurate. The price of an item is the price on the day of your order. We reserve the right to change any price after you place an order but should we do so we will inform you before we process your order and you will have the opportunity to cancel the order. However the correct price will always appear on the email that we send you when we have processed your order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this and to suggest an alternative item similar to the one ordered or we may have to cancel your order. Where this is part of a larger order we will process and dispatch the available Goods to you in the normal manner. All payments must be in Pounds Sterling. We accept payment by Visa, MasterCard and WorldPay.

7.             Payment terms
We will charge your credit/debit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

8.             Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.

9.           Delivery
9.1  Our delivery charges are set out in our website.
9.2  Please note that we are only able to deliver to addresses within the United Kingdom. For the more remote areas with postcodes as follows: IM, HS, ZE, there will be a surcharge. For enquiries outside the UK please contact us direct by email or telephone.
9.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
9.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10.           Risk and ownership
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

11.           Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on dispatch of the good(s) ordered.

12.           Cancellation rights
12.1  Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
12.2  If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
12.3 Once you have notified us that you are canceling your contract any sum debited to us from your credit /debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
12.4  You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

13.           Cancellation by us
13.1      We reserve the right to cancel the contract between us if:
13.1.1   We have insufficient stock to deliver the goods you have ordered
13.1.2   We do not deliver to your area or
13.1.3   One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
13.2         If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 30 days of your order.

14.           Liability
14.1         If you do not receive goods ordered by you within 30 days of the date on which you ordered them we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).  If you notify a problem to us under this condition, our only obligation will be, at your option:
14.1.1      to make good any shortage or non-delivery;
14.1.2      to replace or repair any goods that are damaged or defective; or
14.1.3      to refund to you the amount paid by you for the goods in question in whatever way we choose.
14.2         Both parties shall only be liable under this contract for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
14.3         You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site.  Certain national laws may prohibit the importation or exportation of certain of our goods to you.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.
14.4         Notwithstanding the foregoing nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

15.           Notices
Unless otherwise expressly stated in these terms and conditions all notices from you to us must be in writing and sent to our contact address at Thistles Ltd Studio 8d Boundary Road Brackley  Northamptonshire NN13 7ES and all notices from us to you will be displayed on our website from to time.

16.           Changes to legal notices
We reserve the right to modify, suspend or discontinue all or any portion and/or aspect of www.thistles-ltd.co.uk at any time, with or without notice. You agree to be bound by such updates and agree it is your obligation to review the website to note such changes.

17.           Law, jurisdiction and language
This website and any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

18.           Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

19.           Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

20.           Third party rights
Nothing in this Agreement is intended to nor shall it confer any rights on a third party.

Name – Thistles Ltd
Address- Thistles Ltd Studio, 8d Boundary Road Brackley Northamptonshire NN13 7ES
Telephone Number 01280 704075 (Office Hours Mon to Fri 9.00am to 5.00pm  Sat 9.00am – 1.00pm)
Email – info@thistles-ltd.co.uk
Company Registration Number  -  08420740